Orders & Shipping

How long will it take to receive my order?
Orders are processed within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has left our warehouse. Delivery times depend on your location and the shipping method selected.

Do you ship worldwide?
Yes, we offer shipping to most countries worldwide. Shipping costs and delivery times vary depending on the destination.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the selected shipping method.

I need to change my order. What should I do?
Please contact us immediately. We can only modify or cancel an order if we receive your request before it has been processed and shipped from our warehouse.

My order hasn’t arrived. What should I do?
Please use the tracking number provided in your shipping confirmation email to check your package status. If you are experiencing issues with your tracking information or your package is significantly delayed, please contact us for assistance.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy for items purchased online. Items must be unworn, unwashed, and have all original tags attached. Returns must be initiated within 30 days of the delivery date.

How do I return an item?
To initiate a return, please visit our returns portal at 66outerwear.com. You will need your order number and email address. Once your return is approved, you will receive instructions on how to proceed.

How long does it take to process a return?
Once we receive your returned item at our warehouse, please allow 3-5 business days for the return to be processed. You will receive an email confirmation once the process is complete.

Can I exchange an item?
We do not offer direct exchanges. To change an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.

What if my item is faulty?
We stand by the quality of our products. If you have received a faulty item, please accept our sincere apologies. Contact our customer service team with your order number, details of the product, and a description or photo of the fault, and we will gladly assist you.

Product & Care

How do I find the right size?
We provide detailed size guides for each of our products. You can find the size chart on every product page. We recommend comparing your measurements to those on the chart for the best fit.

How do I care for my garment?
Proper care is essential for the longevity of your product. Please always refer to the care label inside your garment for specific instructions. General care information can also be found on our website at 66outerwear.com.

Is your clothing waterproof?
Our shells and many of our insulated jackets are made from waterproof and breathable fabrics, sealed with fully taped seams to prevent water ingress. Please check the product description for the specific technical features of each garment.

What is the difference between water-resistant and waterproof?
Water-resistant clothing can withstand light rain for a short period, while waterproof clothing is designed to keep you dry in prolonged and heavy precipitation, thanks to sealed seams and advanced membrane technology.

Are your down products ethically sourced?
We are committed to responsible sourcing. The down used in our products is certified to the Responsible Down Standard (RDS), ensuring it comes from ethically treated geese.

Other Questions

Do you have a warranty?
We offer a limited warranty on our products against manufacturing defects for a period of two years from the original date of purchase. This warranty covers faults in materials and workmanship under normal use.

Can I purchase a gift card?
Yes, 66°North gift cards are available for purchase on our website at 66outerwear.com. They are delivered via email and can be used for any purchase online.

Do you have any physical stores?
Yes, we operate several brand stores in various locations. For a complete and up-to-date list of our store locations, please visit our website at 66outerwear.com.

Do you offer corporate sales or collaborations?
Yes, we have a dedicated program for corporate gifts and collaborations. For more information, please visit the relevant section of our website at 66outerwear.com.